What is Customer Service ?
What is Customer Service ? Customer Service has many definitions. Some would say it means to help customers;but here is another definition we have found. The ability of knowledgeable capable and enthusiastic employees to deliver products and services to their internal and external customers in a way that satisfies identified and unidentified needs and ultimately results in positive word of mouth publicity and return business, (Lucas,2009 Hudson & Hudson 2013) History of Customer Service. Customer Service foundation began in the craftsman economy in the 1800's where customization of orders were the standard of the day as individuals and manufacturers of arts and crafts were competitors (Hudson & Hudson, 2013) Customer Service took a change in 1876 with the invention of the telephone. In earlier days if a customer had problem with a product bought they would have to return it directly to the store. Also if they h