History of Customer Service
History of Customer Service.
Customer Service foundation began in the craftsman economy in the 1800's where customization of orders were the standard of the day as individuals and manufacturers of arts and crafts were competitors (Hudson & Hudson, 2013)
Customer Service took a change in 1876 with the invention of the telephone. In earlier days if a customer had problem with a product bought they would have to return it directly to the store. Also if they had a question they normally had to go to the store to get answers. The invention of the telephone was done by Alexander Graham-Bell. This allowed customers to now contact the store directly.
Customer Service foundation began in the craftsman economy in the 1800's where customization of orders were the standard of the day as individuals and manufacturers of arts and crafts were competitors (Hudson & Hudson, 2013)
Customer Service took a change in 1876 with the invention of the telephone. In earlier days if a customer had problem with a product bought they would have to return it directly to the store. Also if they had a question they normally had to go to the store to get answers. The invention of the telephone was done by Alexander Graham-Bell. This allowed customers to now contact the store directly.
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